Where to Buy BioWorks Products - United States

Where to Buy BioWorks Products - International

SHIPPING/TRACKING QUESTIONS

What are your shipping hours?

Our shipping and receiving hours are from 8:00am-4:00pm EST. All orders that are received by 3:00pm are shipped same day. If orders are received on Saturday and Sunday they are processed on Monday of the next week (with the exception of holidays).

How can I track my order?

You may contact the distributor with whom you place your order with or you may contact our Customer Service team at customerservice@bioworksinc.com or 800-877-9443.

What do I do if my product was damaged when received?

You can contact the distributor you purchased the product through or you may contact our Customer Service team at customerservice@bioworksinc.com or 800-877-9443.

What if I don’t remember who I placed my order with?

You may always contact us at customerservice@bioworksinc.com or 800-877-9443 for assistance.

Do you offer shipping options?

We ship orders using Fedex/UPS small package as well as LTL carriers depending on the size of the order. Expedited service is available and orders are subject to shipping charges with expedited options.

Do you ship internationally?

We do ship internationally. To find out if we ship to your location click here and choose your country. If you country is not listed, we currently don’t have distribution set up there. You can contact Bill Foster at wjfoster@bioworksinc.com or 585-943-9359.