Contact BioWorks

At BioWorks, we strive to provide the best service possible with every interaction. Whether you are interested in learning more about our products or simply want to track your order, we are here to answer the questions that are important to you.


BioWorks, Inc.
100 Rawson Road, Suite 205
Victor, NY 14564

Phone Numbers

Phone Toll Free:
Outside US:
Fax Toll Free:
Fax Outside US:


Frequently Asked Questions

How do I get answers to my technical questions about your products?

Call 800-877-9443 and ask for Technical Services or click here to submit a question.

Are any of your products registered for use on Bedbugs, fleas or lice?


How do I find out if your products are registered for use in my state/country?

Click here and choose your state or country. You will find a list of all available products in that state or country. You can also refer to any of the product pages and it will state: Registered for use in the USA except: LIST OF STATES

How do I become a distributor of BioWorks products?

Contact Ron Shepard, our Distributor Relations Manager, for details on becoming a distributor of BioWorks.

Who is the BioWorks Technical Sales Manager in my area?

Click Here to find your local sales manager

What are your hours of operation?

Monday – Friday: 8:00 am – 5:00 pm EST

What are your shipping hours?

Our shipping and receiving hours are from 8:00am-4:00pm EST. All orders that are received by 3:00pm are shipped same day. If orders are received on Saturday and Sunday they are processed on Monday of the next week (with the exception of holidays).

How can I track my order?

You may contact the distributor with whom you place your order with or you may contact our Customer Service team at or 800-877-9443.

What do I do if my product was damaged when received?

You can contact the distributor you purchased the product through or you may contact our Customer Service team at or 800-877-9443.

What if I don’t remember who I placed my order with?

You may always contact us at or 800-877-9443 for assistance.

Do you offer shipping options?

We ship orders using Fedex/UPS small package as well as LTL carriers depending on the size of the order. Expedited service is available and orders are subject to shipping charges with expedited options.

Do you ship internationally?

We do ship internationally. To find out if we ship to your location click here and choose your country. If you country is not listed, we currently don’t have distribution set up there. You can contact Bill Foster at or 585-943-9359.

Can I order direct from BioWorks?

All orders will be processed through our approved distributors. We partner with a number of distributors, which can be found here. We offer a very limited product selection on and

How do I place an order?

Click here to find a distributor, then click on the distributor to be directed to their website or call the number listed under their name.

Contact Us

A BioWorks team member will respond within 4 hours during normal business hours; 8AM-5PM EST. During weekends and holidays we will respond the next business day. If you have an urgent matter, please call us at 800-877-9443 or 585-924-4362.

Customer Service Team
Julie Caufield

Customer Service Manager

Phone: (800) 877-9443 x 304

Joanna Allen

Customer Service Representative

Phone: (800) 877-9443 x 306