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If you have a question or want to discuss a particular issue, contact us! We’ll be ready to assist via phone or email. A BioWorks team member will respond to emails within 4-hours during normal business hours, 8am-5pm EST. During weekends and holidays we will respond the next business day. If you have an urgent matter, please call BioWorks at (800) 877-9443 or (585) 924-4362.